Help collection
Mailboxes
Provision senders, pull SMTP/IMAP credentials, and read replies in one inbox.
Create mailboxes
Bulk-provision EmailPal mailboxes with a naming pattern, how overage is billed, and when SMTP/IMAP is ready.
SMTP vs Google vs Outlook for cold email
EmailPal-hosted mailboxes send over SMTP/IMAP we give you. You can also connect an existing Google Workspace or Gmail mailbox with an app password from the dashboard, but not Microsoft 365 or Outlook. Pre-warmed inventory is hosted SMTP, not a Google or Microsoft tenant. This is the page for which kind of account to use with EmailPal's sequencer, or with Instantly or Smartlead.
SMTP and IMAP credentials
Where to find host, port, username and password for EmailPal mailboxes, and how to connect another sequencer or mail client. You do not need them to run campaigns in EmailPal's own sequencer.
Export mailbox credentials
How to download SMTP/IMAP credentials for many mailboxes at once, including why the link is short-lived.
Delete a mailbox
What happens when you delete a hosted mailbox versus releasing a pre-warmed lease, and how billing treats the rest of the month.
Unified inbox
How EmailPal's unified inbox (Unibox) collects replies across mailboxes, hides warming traffic by default, and lets you reply, label leads and send from the dashboard or API.