Mailboxes
Delete a mailbox
What happens when you delete a hosted mailbox versus releasing a pre-warmed lease, and how billing treats the rest of the month.
Hosted mailboxes
Deleting a mailbox you provisioned on a domain you own removes the sender from EmailPal. That address should not keep sending from any other tool you connected it to, so update or remove it there too. In Engage, the leads tied to a deleted mailbox are handed to the least-loaded mailbox that is left on the campaign.
Overage and warming for the period are not sliced to the hour. If you need the mailbox gone from reputation as well as from billing, delete it and stop SMTP in the same sitting.
Pre-warmed leases
Releasing a leased pre-warmed inbox is a different action. It hands the address back to the pool and stops billing for it; there is no minimum term, so you can do it at any time. The mailbox, its mail and its credentials are destroyed. The month already billed is not prorated or refunded. See Pre-warmed billing and releasing an inbox.
FAQs
Does deleting the last mailbox on a domain delete the domain?
No. Remove the domain separately if you are done with it.
Can I undo a delete?
No. Provision a new mailbox. The old password will not come back.