Unified inbox

What it is

One inbox for every mailbox on the account. Replies to campaigns, bounces that come back as mail, and anything else that hits MX.

Warming traffic is filtered out by default so a warming conversation does not look like a lead. You can show it if you are debugging warming.

On the dashboard it is called Unibox, in the sidebar under Outreach. It adds views such as Primary and Others, reminders, scheduled replies and lead-status labels that feed the CRM. Unibox, the shared inbox for replies. The older plain Inbox page only appears when outreach is switched off for an account. Otherwise it redirects to Unibox.

What you can do

Read, send, flag, delete. In Unibox you can also set reminders, schedule replies and label the lead. Read, send, flag and delete exist on /api/public/v1/inbox. MCP can read and send too.

FAQs

Is this a replacement for Gmail?

It is the control plane for infrastructure mailboxes. Replies to campaigns you run in Engage land here. Teams that connect SMTP to another sequencer often use this inbox for the replies that tool does not show.

Can I search?

Use the inbox filters on the dashboard. There is no separate help-center search backend for message bodies.

Need More Help?

SMTP and IMAP credentials if you would rather read mail in another client.