Help collection

Account

Support, passwords and the rules that keep the sending pools clean.

Open a support ticket

How to reach EmailPal support from an account, what to include (job ids, domain names), and what the public help center is for.

Reset your password

How to reset an EmailPal login password from the forgot-password page. Recovery mail is sent on a separate transactional path from customer sending IPs.

Acceptable use

The short version of EmailPal's acceptable use rules: no spam, harvested lists, or content that gets pools listed. Full policy is on the legal page.