Billing
Cancel your subscription
How to cancel EmailPal billing, what happens to hosted mailboxes vs leased pre-warmed inventory, and how to export credentials first.
Before you cancel
Export SMTP/IMAP if you still need the passwords. Export mailbox credentials.
Open Billing and cancel there. Access continues through the paid-for period; we do not claw a mid-period cancel back to the hour.
What you keep
Registered domains remain yours; we remove our DNS. Pre-warmed inventory is a lease — those addresses go back to the pool. Details in the terms.
Outstanding 90-day pre-warmed minimums still apply.
FAQs
Will you delete my data?
See the privacy policy and terms. Do not cancel as a substitute for a deletion request if that is what you mean.
Can I pause instead?
Pause warming, stop campaigns, keep the plan if you want DNS and mailboxes to stay put. Cancel is for leaving.
Need More Help?
Open a support ticket if billing UI does not match what you were charged.